You will need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to change your contract, do you still want TV as part of your package or broadband only or BB + phone. Do I have to cancel the contract? Unlike other providers, Virgin Media allows you to switch or cancel your contractwithout any cost if you're affected. But there's an exception for the following groups: Those on a Virgin Media Essential broadband deal, which is available to people receiving financial support like Universal Credit, All other customers who are considered 'vulnerable'. You may be unable to access, login or register an account. But if you decide not to, you can find information about changing or cancelling your package in the "What happens next" section on this page. Once weve stopped billing you, Netflix will let you know how you can pay them directly. Choose an Early Bird Plan Staff here insist they can't negotiate package changes* and will likely direct you back to the poor quality telephone contact centres, they should be able to sort out the phoneline problem, and they should initiate a complaint for you about the failure to properly handle a cancellation request. By negotiating you should get something in between, if you do call then you can have a price point in mind to barter with. Its essential we continue to invest in our technology, so you can keep doing the things you need to do and love to do on all your devices. VM's actual prices can vary on a day to day, and agent to agent basis. If you're on Universal Credit or receiving government financial support, you can find a much cheaper broadband deal with these providers. 29-09-2022 Fair enough, that's your choice. Find tips and helpful answers from our online community, Alternative contact options that work for you. I got a letter the other day about price increases, but it also says I can change or cancel my package before 10th April without any cancellation fees. Simply sign in to your mobile account. Last year, we worked hard to give you a better experience with us, improving our network capabilities and fixing faults. Virgin Media has confirmed it is hiking bills for its customers by an average of 13.8% this year. Hi,I wonder if someone can help me?
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