Front Office Practical Role Play Scripts for Hotel - SlideShare HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. Receptionist: Check-in for you on Friday can be any time after 3:00 p.m. Check-out will be on Sunday before noon. A: I quit smoking, so nonsmoking. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. Receptionist: Good afternoon! My name is Michelle. lets them know that it doesn't matter that you don't know the answer because you're going to do whatever it takes to find out for them. Virtual Hostess: Our dining room dress code is smart casual. A: That'll be no problem. Receptionist: Sure! Here we will share 2 real life scenario. Alex Thank you. See you again! Hotel Reservation Dialogue #1 R: Good morning. N4dq6FVni8E1^ms[B3O8tXw@'FZM/$vL51DD. UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. How many rooms shall I book for you? 3. Diego Guerra says: This is awesome, you are really talented, it is like a real scene. By the way, how much is it? Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. Will that be OK? Will that be acceptable to you? B: Our room rates recently went up. STEP 1 - Briefly summarise what has been accomplished on the call. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. What can the agent improve on? Carefully look at their dialogues: Hotel Receptionist: Good Evening. Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. Do you need a room with one bed or two? A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. ---NEED SOME HELP IN GETTING HIRED? HOTEL RESERVATION MOCK CALL SCRIPT.docx - Course Hero MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5 Call Center Script Example for our Restaurant Customers Carefully look at their dialogues: Hotel Receptionist: Good Evening. Listen to the recording on hotel reservations and read along with the conversation. Tanya What are the dates you will be visiting with us? Client: The Center of Travel.com. This form will provide you with the travel details, accommodation information with your . It looks like we have several rooms available. Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Click to reveal STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). I cant guarantee you but I hope you will get single room there. (GEMS)4. Talking over telephone needs skill, knowledge and training. B: It'll be $308 nightly. "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. Someone will give you a call momentarily.
